A Grateful Email from the U.S.: EPDM Rubber Granules & Wet Pour Rubber Service by FieldsMaster
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- Issue Time
- Jul 25,2025
Summary
A heartfelt thank-you from a U.S. client shows how FieldsMaster delivers more than EPDM granules — we offer expert support, custom service, and reliable wet pour rubber flooring solutions.
A Message That Moved Us
Recently, we received a heartfelt email from U.S. customer Brendan McDonnell. He personally wrote a letter to thank our colleague Evian, and he even copied her supervisor Joyce on the email.
There were no empty compliments — just genuine gratitude from a real customer experience.
“Evian's professionalism, communication skills, responsiveness, and dedication were truly impressive. She always answered my questions quickly and clearly — even outside of working hours!”
“Thanks to her, I felt supported throughout the whole purchasing process, and it made me trust your products even more.”
This kind of feedback reminds us: Good service creates lasting relationships. And we're proud of that.
Service Comes First — Before Any Product Ships
In the EPDM industry, customers are not just buying colored rubber granules. They need a complete and reliable system.
Here’s what we provide, even before the first order is placed:
1.One-on-one English technical communication
2.Fast custom color proposals and samples
3.Climate-specific material and glue recommendations
4.DIY and installation guidance, even for first-time users
5.After-sales support and proactive follow-up
This system allows overseas customers like Brendan to work with us confidently and easily.
Meet Evian — The Person Behind the Praise
Evian is a senior sales consultant at FieldsMaster.
But more than that — she's a dedicated technical communicator.
She explains ratios, curing times, temperature effects, and usage dosages — clearly, and in fluent English. Most importantly, she doesn't just try to “close the deal”— she makes sure customers understand what they are buying.
When Customers Say Thank You, It Means Everything
Brendan added:
“Evian's professionalism and commitment have made a real difference in my experience, and I wanted to make sure her efforts are recognized and appreciated.”
That sentence means a lot to our team. Because at FieldsMaster:
“Service is not an add-on. It's part of the product.”
We Don't Just Ship. We Solve.
Here's what a full-service EPDM supply looks like at FieldsMaster:
| Service Area | What You Get | ||
| Product Advice | Material and binder recommendations by climate and use | ||
| EPDM granules Samples | Color matching and fast dispatch | ||
| Technical Docs | MSDS, TDS, mixing guides, curing tips | ||
Remote Support | Live chat, email replies, even video calls | ||
After-Sales Help | Project check-ins, delivery follow-up |
About FieldsMaster — Global Solutions for Rubber Surfacing
Explore our EPDM Granule Series – for running tracks, playgrounds, wet pour rubber flooring, and more.
Learn more about us – our story, mission, and factory strength.
We’re proud to deliver not just materials, but also trust, professionalism, and global service.
Your First Step? Just Reach Out
Brendan's story is not unique — we build trust with global partners every day. And we'd love to be part of your next project.
Drop us a message. We'll pair you with a dedicated consultant (like Evian!) and help you start your EPDM journey, step by step.
